ITIL Training & Certification

One of the most widely accepted approach to IT service management in the world is ITIL, popularly known as Information Technology Infrastructure Library. A cohesive set of best practices is drawn internationally from the public and private sectorswhich is provided by ITIL Certification.As per ITIL, the IT services must underpin the main business processes and must be aligned to the needs of the business. It gives guidance to organizations on how to use IT as a measure to facilitate business change, transformation and growth.

ITIL gives a description of the processes, procedures, tasks, and checklists which are not specific to any organization. However they can be applied by any organization for establishing integration with the organization’s strategy, delivering value, and thus maintaining a minimum level of competency. It also enables the organization to establish a baseline from which they can plan, implement, and measure. It can be used to demonstrate compliance and also to measure improvement.

Currently, the ITIL certification gives a modular approach. Each and every qualification is assigned a credit value; so that upon successful completion of the module in an institute, the candidate is rewarded with both a certification and their number of credits.At the basic level which is the Foundation, the candidates are awarded a certification and two credits. The next level is the Intermediate level, where a total of additional 15 credits have to be earned.These credits can be accumulated in a “Lifecycle” stream ora “Capability” stream; or combination of both. Each Lifecycle module and exam comprises of three credits. Similarly, each Capability module and corresponding exam has four credits.A candidate wanting to attain the Expert level will haveto gain the required number of credits which is 22, among the other requirements.This can be accomplished with two credits from Foundation level, then at least 15 from Intermediate level, and finally five credits from the “Managing Across the Lifecycle” exam. Altogether, the 22 earned credits allows a person to request designation as an ITIL Expert.The master level does not require additional credits, but it does require a minimum of five years of IT domain work experience and an extensive usage of ITIL practices.

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